Using the bus

Travelling With Us – Your Questions Answered

When can I travel?

The choice is totally yours. You just turn up for any journey, and travel. It is as simple as that. Our full timetables are shown in our Timetables section.

If you are travelling between Malton, York, Tadcaster and Leeds then all journeys are included on the new Summary Timetables.

Where can I travel from?

Maps showing the location of all stops in Bridlington, Filey, Leeds, Malton, Pickering, Scarborough, Tadcaster, Whitby, and York are included in our maps section.

In rural areas Coastliner vehicles will stop at any bus stop along the route. You may be closer to a Coastliner stop than you think.

What do I do at the stop?

As the bus approaches please give a clear signal to the driver. This avoids any confusion that you may be waiting for a different service.

How do I pay for my journey?

Just turn up at your chosen stop, and pay the driver as you board the bus, it's as simple as that. It helps if you are able to have a selection of coinage with you, as our drivers can very quickly run out of change.

How do I know what to pay?

Tell the driver exactly where you want to travel to, and he or she will let you know what the fare is. The driver will help you if you do not know the name of the stop, or do not know the type of ticket you require. Remember, the driver is there to help you.

Details of our range of tickets are shown in our Fares section.

Then what do I do?

Once your ticket has been issued, just take a seat, relax, and enjoy your journey with us. Remember, though, that you should retain your ticket until you have completed all the journeys you have paid for.

What if I already have a ticket?

You will need to present the ticket to the driver as you board for verification, or cancelling, as appropriate. If you have a permit that entitles you to a discount, it must also be shown to the driver as you board.

On the journey is there anything I mustn't do?

Hot take-away food, and drink in cans or cartons, may not be consumed on our buses.
Smoking is not permitted anywhere on our buses.
It is illegal to consume alcohol on any bus.
Please do not put your feet on the seats, remembering that other customers will need to sit on them.
To avoid upsetting other passengers please keep the use of mobile phones to a minimum whilst travelling, and keep the volume of i-pods and personal stereos personal.

When travelling on a twin-deck bus, how safe am I?

For the safety, security, and comfort of all our customers Coastliner vehicles are equipped with CCTV cameras, and recording equipment for pictures and sound. On a Twin-Deck vehicle the driver can also view the upper deck from the cab.

What do I do when I want to get off?

When the bus is approaching the stop where you want to get off, ring the bell once; then remain seated until the bus stops. If someone else has already pressed the bell an illuminated sign displays "Stopping", so there is no need to press it again. When leaving the vehicle please ensure that you take all your personal possessions with you, and please take your rubbish with you.

Should you leave anything on a Coastliner bus, if found, it will be held at our depot in Malton for one month.

Find your bus